Privacy Policy
We know the information you share with us is personal and important. We want you to feel confident that your details are safe and handled properly. This Privacy Policy explains how we collect, use, store, share and protect your personal information. You can trust that we follow the Privacy Act and the Australian Privacy Principles (APPs) to keep your information secure.
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We may collect information such as:
Your name, address, date of birth and contact details
Financial information (income, expenses, assets, liabilities)
Identification documents (driver licence, passport, Medicare card)
Credit history and credit reports
Business financials (if applying for business or commercial lending)
Information about your goals and loan needs
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We collect information when you:
Meet with us or speak with us
Complete forms or provide documents
Use our website or send us emails
Give us permission to obtain information from third parties (e.g., your accountant, real estate agent, lender, or credit reporting body)
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We collect personal information from you — and sometimes from trusted business referrers — so we can do our job properly. This includes:
preparing and submitting your credit application to a lender through our aggregator, National Mortgage Brokers Pty Ltd (nMB).
Understanding your financial situation and goals
Working out your borrowing capacity
Recommending suitable loan options
To prepare and submit your loan application
Communicate with lenders on your behalf
Meet our legal and regulatory obligations
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We may share your information with:
Lenders and credit providers
Our aggregator - National Mortgage Brokers Pty Ltd
Credit reporting bodies (with your consent)
Your nominated representatives (e.g., accountant, solicitor)
Government or regulatory bodies when required by law
We do not sell your information to anyone.
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You can request access to the personal information we hold about you.
If any information is incorrect, you can ask us to update it. -
We store your information securely using:
Encrypted systems
Secure document storage
Access controls and staff training
We keep your information for the period required by law.
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We may send you updates or information about our services.
You can opt out at any time.
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If you believe your privacy has been breached, you can contact us at
Lay Brokering Solutions Pty Ltd
Email: paul@laybrokeringsolutions.com
Phone: +61 429 607 543We will investigate your complaint and respond promptly.
If you are not satisfied, you can contact AFCA or the Office of the Australian Information Commissioner (OAIC).Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority GPO Box3, Melbourne VIC 3001